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FAMU food vendor charging students from payments made months ago

FAMU food vendor charging students from payments made months ago
Posted at 6:27 PM, Nov 21, 2018
and last updated 2018-11-21 13:44:57-05

TALLAHASSEE, Fla. (WTXL) - The food company on Florida A&M University's campus is just charging students for things they bought months ago from two retail locations on campus. 

In a FAMU alert the school said, ""FAMU has been made aware of a delay in the processing of credit card transactions by our vendor Metz. For more info, go to: http://www.metzfamu.com/." 

The full statement read:  

Dear Faculty, Staff, and Students of FAMU: 

Metz Culinary Management has recently become aware of a situation involving credit card processing at two retail locations at Florida A&M University: the Rattler’s Nest and the Presidents Dining Room. While we are still researching the issue to determine its cause and ultimate solution, we do know that some transactions from as early as May of this year, and until recently, did not get posted by the Metz credit card processor until this week. 

While all of the transactions are valid purchases, we recognize that they may have caused some accounts to go into an overdraft situation. We are asking anyone impacted with overdraft charges to please reach out to Tripp Goodwin of Metz Culinary Management at fgoodwin@metzcorp.com. Please provide your full name and contact information and somebody will get back to you via email, to provide you with instructions on information needed so that we may refund the overdraft fees you’ve incurred. 

​We continue to work diligently to get to the bottom of this issue and we deeply apologize for any inconvenience it may have caused. Thank you for your patience in this matter.