TALLAHASSEE, FL (WTXL) - The Consolidated Dispatch Agency has released information saying that phone operators sent Fire and EMS crews to the wrong location in reference to the crash on Pensacola and White Drive that killed three people.
In a letter from CDA Director Timothy Lee sent to CDA Board members, the agency received a 911 call about the crash on Sunday evening.
Lee says, "Through the dispatch process, human error led to a delayed response from Tallahassee Fire. Preliminarily, the copying of the call was done improperly and Tallahassee Fire and Leon County EMS were sent to an incorrect location."
The letter goes on to state that the response was unaffected and that Tallahassee Fire was on scene within 10 minutes of the call.
You can read the full letter below:
To: Sheriff Mike Wood, CDA Board
Anita Favors, City Manager, CDA Board
Vince Long, County Administrator, CDA Board
From: Timothy A. Lee
Date: September 8th, 2015
Subj. Update on White Dr. and Pensacola St.
I wanted to take the opportunity to provide an overview and update on the CDA's response to the September 6th 911 call and dispatching of resources to White Dr. and Pensacola St.
It has been identified that at approximately 21:15:49 the Consolidated Dispatch Agency received a 911 call in reference to a vehicle accident at the intersection of White Dr. and Pensacola St. The initial caller could not advise if there were any injuries at the onset of the call. The initial call was dispatched to Tallahassee Police as an accident with unknown injuries. While still on the phone with the caller, it was identified that they could not validate air bag deployment, which would have raised the priority of the response.
As part of the initial review it was identified that Tallahassee Police were immediately en route to the scene. Leon County EMS responded to the scene within three minutes, and Tallahassee Police responded within five minutes.
Through the dispatch process, human error led to a delayed response from Tallahassee Fire. Preliminarily, the copying of the call was done improperly and Tallahassee Fire and Leon County EMS were sent to an incorrect location. However, due to the quick action of another call taker that copied the call, Leon County EMS response was unaffected. Tallahassee Fire arrived on scene from the closest available station within 10 minutes of the initial call.
With the CDA processing approximately 500,000 calls per year it is our mission to insure public safety through coordination and collaboration. At this time, CDA administration will continue to analyze the particulars of the call dispatch. An after action report will be generated that will further improve dispatcher training and procedures.
Respectfully Director Timothy Lee
