If you shopped at Zappos in 2012, you may be eligible for a 10% discount on your next order from the retailer. Nine plaintiffs in a class-action lawsuit filed a motion that the company provide a discount code of 10% off for the 24 million shoppers impacted by the breach.
Affected customers could use the code on their next orders on Zappos.com or on the retailer’s app. It would not be subject to any caps on the number or value of items purchased. If used for reduced-price or sale items, the discount would be applied to the lowest-cost product and not the original list price.
The breach was announced in January 2012, and it compromised millions of customers’ information, including names, email addresses, billing and shipping addresses, last four digits of their credit cards and passwords.
Nine class-action complaints were filed in federal courts in Florida, Kentucky, Massachusetts and Nevada following the hack.
The pending deal has been met with criticism, with many expressing outrage at what they see as an inadequate response from the retailer.
Twitter user @paix120 pointed out that in order to get the discount, affected customers still have to make a purchase from the company that compromised their data in the first place:
The settlement in the @Zappos data beach gives customers from 2012 a 10% off coupon??
So, you have to buy something, rewarding them, in order to get what they are supposedly paying as a penalty?
— Renee (@paix120) October 18, 2019
Meanwhile, Twitter user @AlysonDecker10 expressed dismay that customers would only get a 10% discount, while attorneys involved in the settlement will get $1.6 million:
— Alyson Decker (@AlysonDecker10) October 19, 2019
For those who agree that the coupon is a poor solution, they may see less of this type of settlement in the future. Apparently, settlements that offer a coupon or discount are becoming less common than they used to be.
Will you be seeking out the 10% discount code if the Zappos deal comes to pass?