Uber criticized for surge pricing after London attacks

Uber criticized for surge pricing after London attacks
Posted at 8:01 PM, Jun 05, 2017
and last updated 2017-06-05 16:45:58-04

(CNN) - This weekend's deadly terror attacks in London led to an online stream of backlash for Uber.

Users complained on social media that the ride sharing app took too long to deactivate its surge pricing feature for people trying to seek safety.

The general manager of Uber in London said the company would not charge users for rides taken from areas near the attacks.

He also said surge pricing was suspended as soon as the company learned about the incident.

Uber said it made the change within an hour of the attacks.

Two terror incidents struck the area late Saturday.

A van plowed into pedestrians on London Bridge and three suspected assailants stabbed people in the nearby borough market.

The three suspects were shot dead by police.

At least seven people have died and nearly 50 others were injured in the attack.

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