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Uber charges festival goer $900

Posted at 10:29 AM, Jul 03, 2017
and last updated 2017-07-03 10:29:58-04

MILWAUKEE, WI (WISN/CNN) – A couple who used Uber to attend a festival in Milwaukee last week may have to shell out almost $900 for a single ride.

Thousands of people attend Summerfest, and Uber is one option for transportation, a service Keith Tubin and his family used Wednesday night and regularly in the past.

"[It was] $200 dollars to get to the first stop. We asked if he could take us a couple more places, he said ‘no problem.’ He put it in the computer. I wake up the next morning with a fraud alert on the credit card - $898," Keith Tubin said.

His wife Audra, didn’t believe her husband when he told her how much Uber charged them for the ride.

"No, I thought he was joking, honestly, I think I actually said that, 'you are kidding me, right?' And he said 'no, $898,'" Audra Tubin said.

Keith Tubin says the upfront cost was $214 to their stop. Then they added three more stops.

The Tubins said the driver did not tell them how much the ride would ultimately cost.

"He just put it in his little computer and said 'hey, where do you want to go, give me the address' and off we go,” Keith Tubin said.

In emails with the Tubins, Uber says the surge price was 8.6 times the normal cost and upfront price is no longer relevant when stops are added.

The receipt from Uber the map shows a roundabout trip and the total cost.

"We thought maybe they will negotiate because nobody said anything and when he contacted them they said 'we can't do anything,'" Audra Tubin said.

In Uber's response to the Tubins, they company said they reviewed the trip, and the fare charged " is within our estimate for a trip from your pickup location to the destination. As a result, the fare was not adjusted."

"We could have rented a limo for the whole night and had room for other people and probably saved money," Keith Tubin said.

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