Eager shoppers wait in line for designer goods that may not arrive

Posted at 12:41 AM, Jul 13, 2017
and last updated 2017-07-13 00:41:06-04

HOUSTON (KTRK/CNN) - After more than 20 hours on the open road from Virginia, Kyle Kayhan made his way to a line outside Houston’s Galleria, confident the Louis Vuitton store will release new, highly sought merchandise on Friday morning. It’s a collaboration with a New York designer, called The Supreme Collection.

“I do plan on making some money. I do plan on keeping some stuff, so yes, reselling is going to be an option,” Kayhan said.

But Kayhan, like everyone else stretched out or sleeping in line in the summer heat hasn’t received a single guarantee from the company, just rumors or so-called assurances that are circulating on social media.

“Client Services, AKA the call center for Louis Vuitton, is probably about the worst thing ever,” Kayhan said. “Every time you call, it’s a different answer. It’s almost impossible to get into the store. They transfer you to Client Services.”

Those standing in line said they aren’t giving up hope that they can score the exclusive products. Even if they do go on sale, they won’t be discounted.

“If you check their Twitters and Instagrams, they have not officially canceled this thing,” said line-stander David Lopez.

Kerry Gebert drove from the Dallas area to Houston just for the goods.

“It’s been crazy. People have come out and told us it’s not coming out,” Gebert said.

Kayhan admits this wait is a gamble.

“At the end of the day, there's nothing you can do,” he said. “What are you going to do, cry about it? Cry on my drive back to Virginia?”

Copyright 2017 KTRK via CNN. All rights reserved.