(RNN) – When it comes to eating out, Chick-fil-A and Texas Roadhouse top the fast food and full-service lists in the 2018 American Customer Satisfaction Index’s Restaurant Report.
The report measures customer happiness in nine different areas, including accuracy and speed of order, quality and variety of food and restaurant cleanliness and layout.
Overall, customer satisfaction is higher this year across the board - up by nearly 4 percent at the full-service chains and more than a percent at the fast food places.
Both full-service and fast food restaurants are revamping their menus and rolling out more mobile ordering options, to the delight of diners. #ACSIRest pic.twitter.com/r9tLakRrQY
— The ACSI (@theACSI) July 3, 2018
More than 22,000 people were interviewed to come up with the rankings. Only chains with a national footprint were included.
Top 10 fast food restaurants:
- Chick-fil-A
- Panera Bread
- Papa John’s
- Pizza Hut
- Subway
- Arby’s
- Chipolte
- Domino’s
- Dunkin’ Donuts
- Starbucks
Top 10 full-service restaurants:
- Texas Roadhouse
- Cracker Barrel
- LongHorn Steakhouse
- Olive Garden
- Outback Steakhouse
- Red Lobster
- Red Robin
- TGI Fridays
- Applebee’s
- Chili’s
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