(ABC NEWSONE) - In an ABC News Exclusive, United Airlines' CEO is responding to the international outrage over a doctor being dragged off their plane.
You can see Doctor Dao being violently dragged off of a Chicago to Louisville flight Sunday. The airline kicking the Kentucky doctor off to make room for four crew members.
CEO Oscar Munoz at first making the already turbulent PR nightmare worse by calling the man disruptive and belligerent.
The backlash from the viral, however not changing the practices of local travel agencies, they say they are taking the opportunity to remind their clients to make sure they are early for their flights.
"We are really not changing anything. We have always talked to our people about getting to the airport early and if you do not have a seat assignment we have advised that they are the ones that usually would get voluntarily bumped first. We are really discontinuing our good practices," said Oscar Munoz, the CEO.
He says United will make immediate changes - including that it will no longer use law enforcement to pull passengers off planes.
The airline will also look at how it compensates passengers who are bumped and already seated on their flights.
