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DCF makes changes to florida abuse hotline

Florida Abuse Hotline
Posted at 6:46 PM, Dec 12, 2012

TALLAHASSEE, Fla. (WTXL) -- The Department of Children and Families announced a number of changes to the Florida abuse hotline.

Those changes are geared towards better documenting the nearly 400,000 child abuse and neglect calls they receive each year.

Some changes are being made in how those at the Florida Abuse Hotline collect and analyze data.

Officials at the Department of Children and Families say it's really a complete rewrite of their call center and operations.

Officials say the new technology ensures all callers’ information is properly collected right at the time of the call. They say the new system integrates all the data together, including multiple cases of abuse on the same person. They say all this information will be integrated which will help them assess child safety and family risk factors.

“We are now able to increase our reviews of calls that were screened out because they did not make criteria just so we're making sure we don't miss any legitimate calls of abuse,” said Shana Daugherty with the Department of Children and Families.

Officials say the changes also include an improved online abuse reporting tool that will benefit mandatory reporters, such as law enforcement and school personnel.