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TPD warns residents of scams on City Utility customers

scam warning
Posted at 4:52 PM, Feb 11, 2021
and last updated 2021-02-11 16:52:28-05

TALLAHASSEE, Fla. (WTXL) — The City of Tallahassee is warning residents of a scam that aims to allegedly defraud City utility customers.

The Tallahassee Police Department has received a number of reports about scammers contacting residents by phone and falsely identifying themselves as City of Tallahassee utility employees, according to a release.

"Recently, scammers have gone to great lengths to disguise themselves and swindle innocent people," said the release. "This includes recording the City Utilities’ automated system prompts, using caller ID masks to depict a local area code and providing a fake 1-800 number. The City does not operate a 1-800 number."

The city said that they want to remind utility customers that utility representatives will never call them to demand immediate payment and threaten disconnection of services.

Additionally, the city added that they will not request customers provide payment in the form of prepaid cards or gift cards.

"If you receive a suspicious call that you believe may be part of a scam, hang up," the city said.

Customers can contact the City of Tallahassee Utilities directly at (850) 891-4968 to speak with a representative about their account, and they can contact the TPD at (850) 891-4200 to report the incident.