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Update: TMH systems fully restored after IT security threat

Tallahassee Memorial Healthcare
Posted at 3:56 PM, Feb 14, 2023
and last updated 2023-02-15 16:12:46-05

UPDATE 2/15/23: According to TMH, their computer systems are now fully restored, and they have returned to standard operations at all locations.

TMH officials wrote that they have transitioned back to electronic medical records and are no longer using paper documentation. TMH also added that they are no longer diverting Emergency Medical Services patients and have resumed providing the highest levels of trauma, stroke and heart care in the region.

TMH says they will begin scheduling non-emergency surgeries and outpatient procedures, which had been postponed during the downtime and will continue to work with law enforcement and state and federal agencies to manage the investigation and recovery from this event.


Tallahassee Memorial HealthCare (TMH) announced Tuesday that their Physican Partners practices and Urgent Care Centers are back online after anIT security issue earlier this month caused TMH to shut down their IT systems.

TMH officials wrote that they are in the process of transitioning from paper documentation back to electronic medical records within the main hospital. TMH also added that although these events represent a major step toward restoration, it will take some time to return to standard operations.

"We do expect to encounter hurdles, and we apologize for any delays, as we enact our systems restoration plan," TMH leaders wrote. "Outpatients with questions about their care should call their provider’s office. Inpatients should coordinate directly with their care teams and our Patient Experience Department."

Hospital representatives said they remain on diversion for some emergency medical services (EMS) patients as they bring systems online and test them.