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New, improved call center aims to better answer Leon County parents' questions

Posted at 5:13 PM, Aug 15, 2019
and last updated 2019-08-15 17:13:34-04

LEON COUNTY, Fla. (WTXL) — Help is here for those families impacted by major bus route changes in Leon County.

Just a day after announcing routes will be reversed to last year's plan, more resources are available for parents to navigate the changes.

A call center is now open to take calls about all those bus route changes.

With the new call center, employees have better access to the school system's transportation systems and more people to help answer parents calls. The new center comes after an outpouring of phone calls the administration received when school bus routes were changed last week.

The call center comes with a few upgrades, one big one being a GPS system to help track school buses.

It also comes just a day after the district said it would return to bus routes from last year.

Superintendent Rocky Hanna says that his team is doing their best to move forward and is focused on getting the job done.

"We are all disappointed in what happened. I own this... I take full responsibility," said Hanna. "We are all one team and we are going to work as hard as we possibly can 24 hours a day if necessary to make it right and make it right quickly."

Superintendent Hanna says that his team hopes to have all of the bus route issues resolved by Monday. Thursday afternoon route updates are expected to be posted on the Leon County School's website.

To get in contact with the call center, call 850-487-7250. They are open from 8 a.m. to 6 p.m.

If you have a call regarding an ESE child, call to (850) 487-7818. If you currently have transportation services in an IEP for ESE services and have questions, call 487 7818.