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LCS to launch COVID-19, digital learning call center ahead of school start date

Posted at 5:53 PM, Aug 21, 2020
and last updated 2020-08-21 17:53:22-04

TALLAHASSEE, Fla. (WTXL) — With just 10 days left before Leon County opens brick and mortar schools, the district is preparing to staff a call center to assist parents with the transition.

Starting next Wednesday, Leon County Schools will have subject matter experts on everything from transportation, to health and safety, even academic services will be standing by to field phone calls from parents sending their children to school in the middle of a pandemic.

LCS Safety and Security Chief John Hunkiar says their call center will function similarly to the one they opened last year to answer calls about changing the bus routes.

This will allow the district to track parent concerns and also to properly manage any necessary follow-up.

The teachers and academic developers manning the phones will be prepared to answers several frequently asked questions. For example, what happens if a particular classroom or school has to close due to COVID-19?

"What will be the plan to make sure that those kids continue to receive their instruction," said Hunkiar. "That's why, as we speak, as it relates to devices the priority is for our students to have devices, not just the digital Academy student, so that if in fact there is a closure and we do need to pivot from brick and mortar to completely digital, that those teachers and those students can still continue the instructions seamlessly."

LCS will staff the call center from 2 p.m. until 7 p.m. through at least the first week of school, extending the time frame as needed based on call volume.

The district plans to release the number to the call center at the start of next week.

In addition to the call center, the district will also have help desk representatives available to assist with accessibility and technology questions about logins and passwords.