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City of Tallahassee offering financial relief to utility customers amid COVID-19 crises

Program provides immediate relief with deferment option
City Of Tallahassee
Posted at 2:57 PM, Mar 26, 2020
and last updated 2020-03-26 15:19:21-04

TALLAHASSEE, Fla. (WTXL) — The City of Tallahassee is launching a new program to help further ease the financial burden that businesses and individuals may be experiencing as a result of the COVID-19 pandemic.

It's the Utility Relief Program and it provides customers facing financial hardships with an option to defer payment of their current monthly bill for water, sewer, electric and natural gas and other utility charges until this fall.

This initiative comes just one day after city commissioners participated in an intergovernmental agency board decision approving a $1 million emergency disaster relief package for local businesses.

“This alternative payment program is essentially a 6-month, interest-free loan to help those in our community struggling financially during these uncertain times. Through this City program, residential, commercial and not-for-profit utility customers will have time to recover from any financial impacts they are experiencing because of this COVID-19 crisis,” said James Barnes, the City’s Chief Customer Officer.

City officials say the program applies to a city utility bill issued after March 12, 2020, the same day the City announced that no one would be disconnected for non-payment, thus ensuring the community continued to receive essential utility services during this global health pandemic.

The program will run through May 12, 2020.

Participants in the 'Utility Relief Program' can expect the carryover to be billed in installments and clearly identified as a separate line item on their future bills beginning in September.

Participating customers will also receive a reminder notice approximately two weeks prior to receiving their statement.

Additional resources for Tallahassee businesses and their employees who are experiencing hardships during this crisis can be found online at Information includes the COVID-19 Emergency Disaster Relief (CEDR) Grant Program, which was developed locally to leverage and align with up to $800 million federal dollars to assist local small businesses.

Utility customers are encouraged to use energy wisely. To help, the City offers a wide range of energy efficiency programs, including free energy audits, energy retrofit grants, natural gas and Energy Star appliance rebates and ceiling insulation grants.

For more information, contact the City of Tallahassee at 850-891-4968 or visit