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Uber introduces new booking feature for Florida riders

Posted at 9:58 AM, Feb 20, 2020
and last updated 2020-02-20 10:00:07-05

(WTXL) — Uber Technologies has announced a new statewide booking feature that will allow all Florida riders to request a ride without using the Uber app.

The company says by dialing 1-833-USE-UBER, a rider will be paired with a live team member that confirms the trip request, provides an upfront price quote, and uses the same marketplace technology powering the Uber app to help find a ride.

This feature was designed with older adults in mind, though anyone that prefers the convenience of live conversation can use this service to request a ride.

In order to use this feature, Uber says one will need an SMS or text-based mobile phone to receive important messages about the ETA, the driver’s license plate details and the driver’s name.

Riders will continue to receive messages before and during the trip and once it concludes, will receive a trip receipt.

“We built 1-833-USE-UBER to expand access for anyone that prefers a little extra assistance when they want to use our services. There's always more to be done, but this feature brings the convenience of live support to our matching technology so everyday customers get the ride they want,” said Danielle Sheridan, Head of Uber City Operations.

1-833-USE-UBER is available to all Florida riders.

Individuals can request ride options in Florida including UberX, Uber Comfort, and Uber Black.

Fortunately, there is no extra charge for using this service, though carrier message and data rates may apply.

This new feature combines the efficiency of Uber’s matching technology with the convenience and additional support of a live team member.

Uber says they built it based on feedback from older adults who shared that live conversations, and the simplicity of experience can make a difference for their transportation needs.