Fla. consumer advocate to examine homeowner claims

House on Stacks of Money
Posted at 12:56 PM, Jul 10, 2013
and last updated 2013-07-10 08:59:59-04

TALLAHASSEE, Fla. (AP) — Florida's insurance consumer advocate wants to look at how insurers are handling claims from homeowners.

Robin Smith Westcott announced Wednesday the creation of a working group that will meet later this month. The group will be asked to come up with recommendations, including whether legislators should change state laws that cover policyholders.

Westcott, who was appointed by Chief Financial Officer Jeff Atwater, says she was prompted to put together the group after hearing from frustrated homeowners at recent forums.

She said in a statement that consumers should not be "victimized" by poor claims handling or by those seeking to exploit homeowners following a loss.

Westcott said the working group will meet July 17 and 18. It will include representatives from both consumer organizations and the insurance industry.